FAQS

HOW TO GET THERE

Cami Sa Porrassa 12, 07181, Mallorca, Spain

Call us:: +34 971 130 411

Send us an e-mail:: reception@globobalear.com

www.globobalear.com

TRANSPORT WITH TICKET

We offer transport from most major resorts around the island of Mallorca. Some routes are limited to certain days of the week, and are sometimes unavailable during very early season and late season. For any transport queries, please contact us at transport@globobalear.com Transport is priced at €15 per person return from all resorts available.

TAXI

Local taxis are readily available and will know where the theatre is located, and are roughly priced at €6 from Magaluf, €8 from Palma Nova, €14 from Santa Ponca one way. There is a taxi rank directly opposite the theatre on Cami Porrassa. You can make a booking with Calvia Taxis here: https://taxiscalvia.com/reservas.php

BUS

Resorts closer to the theatre (Santa Ponca, Palma Nova and surrounding areas) are easily accessible by local public transport, with a bus stop immediately outside that serves the bus routes 123 (Santa Ponça - Cas Català) and 104 (Magaluf - Palma)

CAR

If you are driving to the theatre, there is free and ample parking outside, the venue is accessible via the Ma-1 motorway, taking exit. 14 (Magaluf / El Toro) then over the roundabout onto Carretera Cala Figuera, continuing to the third roundabout marked with an 8. Take the second exit down Cami Porrasa on to the roundabout opposite Pirates Theatre.

THE EXPERIENCE

What am I going to watch?

A pirate-themed theatrical production centred on a tale of good versus evil combined with out of this world acrobatics, impressive dance choreography and a humorous storyline; complete with immersive technology and special effects.

Are these shows suitable for families?

Pirates Adventure is suitable for families, couples and groups of all ages. Pirates Reloaded and Gringos Bingo is strictly for over 18s.

Which seating plan has the best visibility?

VVIP and VIP has the best visibility, however the show is immersive and take place all around the theatre allowing the audience to feel involved in the show.

What’s the running time of the show?

Pirates Adventure Show has a running time of 1 hour 30 minutes, with 2 parts of 45 minutes each.

How long before the start of the show should I arrive at the venue? Is there a time limit to access after the start of the shows?

The outdoor bar and seating area is open from 16:00, please note you should arrive no later than 17:30 even if you have chosen your seat.

How can I contact the theatre personnel for additional questions or assistance?

You can email: customerservices@globobalear.com or call: (34) 971 130 411

What happens if a lose something at the venue?

It’s best to report any lost property to a member of staff whilst still at the venue, if not please contact customerservices@globobalear.com

Is there a smoking área inside the theatre?

There is a no smoking policy inside the theatre, however guests can smoke in designated areas outside.

What are the main differences between Pirates Adventure, Pirates Reloaded and Gringos?

Pirates Adventure is the original family dinner show entertaining millions of visitors for 40 years. Taking the audience on a magical journey through a time when pirates ruled the seven seas. An action packed storyline geared to entertain all ages filled with breath-taking acrobatic performances.

Pirates Reloaded is an adults only, Club Show Experience with live DJ sets, a high energy party atmosphere and an insane acrobatic show combined with the latest sound and light technology.

Gringos is a unique bingo rave event, bringing together big prizes, stand-on-your-seat anthems and a party atmosphere unmatched by any other night on the island. Expect chaos, dance offs, lip sync battles and rave intervals for a truly unforgettable night out for over 18s.

What are the main differences between seating plans?

View the seating plan and details of what’s included in each category here: details

Can i select an specific seat or table?

We offer the option for you to choose your seat as an extra during the booking process. You can select from the seating plan the table you wish to guarantee that you’ll be sat at. Please note: if you are less than 8 people, there is a possibility you will share a table with other guests.

What is the schedule?

Doors open at 18:00 and the show finishes around 20:45

Is taking pictures and recording allowed during the show?

Video footage and photos taken on mobile phones are permitted, we encourage this content to be uploaded on guest’s social media accounts on the night.

Is there a specific dress code?

There is not a strict dress code, most guests wear smart / casual attire.

Is there a cloakroom at the venue?

There is no cloakroom at the venue, we have space to store pushchairs at the entrance, inside of the theatre.

What language is spoken in the show?

The show is conducted in English language, but is suitable for an international audience as it is easy to follow and understand being a very visual production.

KIDS

Can minors attend? Are there any special prices for them?

There are child priced tickets for those aged between 2 and 12 years, over 12 years will require a full priced (adult) ticket.

Are strollers allowed?

As the show contains various elements that happen within the crowd, it is a safety risk to our performers to have any items within the aisles. All prams and strollers will be stored at the entrance office to the theatre, and can be accessed at any point during the performance, but cannot be beside your table.

Can children under 2 attend?

Tickets for Infants under 2 are free of charge, but will still need a ticket and do not have a seat allocated (must be sat on your lap) or meal for the evening.

HOW TO ARRIVE

Where is the EL Globo Balear Theatre located?

Our street address is 12, Cami Sa Porassa, Calvia, 07181. This venue is on the outskirts of Magaluf, very near Western Water Park. For directions, click here

Is there parking available at the venue or the surroundings?

Should you be making your own way to the theatre by car, there is ample free parking around the theatre and in the free public car park immediately opposite the theatre.

How much is a transport ticket?

Transport is priced at €15 per person return from all resorts available.

What public transport options do I have to get to the venue?

Resorts close to the theatre (Santa Ponca, Magaluf, Palma Nova and surrounding areas) are easily accessible by local public transport, with a bus stop immediately outside that serves the bus routes 104, 105, 106 and 107. Local taxis are readily available and know the theatre, and are roughly priced at €5 from Magaluf, €6-7 from Palma Nova, €10-15 from Santa Ponca one way.

How do I arrive?

The theatre is accessible by foot for people staying nearby. There are various bus routes and local taxi services available.

Resorts closer to the theatre (Santa Ponca, Magaluf, Palma Nova and surrounding areas) are easily accessible by local public transport, with a bus stop immediately outside that serves the bus routes 104, 105, 106 and 107. Local taxis are readily available and know the theatre, and are roughly priced at €5 from Magaluf, €6-7 from Palma Nova, €10-15 from Santa Ponca one way.

After the show has finished, there is a taxi-rank outside served by taxis and are fairly regular, so usually quick to pick you up. Public transport can be less frequent as a result of the time the show finishes.

Is transport provided to get to the venue?

We can provide transport from all major resorts around the island of Mallorca. Some routes are limited to certain days of the week, and unavailable during very early season and late season. Any transport queries, please contact us direct if the transport option is not available for your resort.

I have reserved a transport ticket. When will I know location and time of pick up?

You will be contacted by a member of our team with details of pick up location and time on the day of the show.

ACCESSIBILITY

Is the theatre accesible for disabled people?

Yes. The majority of the theatre has step-free access throughout. We have 2 balconies which require a walk upstairs, however if you have any accessibility issues we will make sure that you aren’t sat on the balconies. Throughout the booking process you have a comments box to add in any additional needs for the night.

We have a disabled entrance beside our box office for any wheelchairs of customers in need of an easily accessible entrance.

We also have a number of tables in the theatre with removable chairs to allow wheelchairs to be pushed right up to the table.

If I’m disabled, do I need to inform the organization of this in advance?

Please ensure that you select that you will require a wheelchair space on the booking if you need to remain in the chair throughout the show.

TICKETS

How much are the tickets?

Please see all ticket prices and details here: https://piratesadventure.com/en/ticket-details

What amenities does the ticket include?

Tickets include entry to the show and a meal and selected soft drinks.

Is it necessary to print the tickets?

You can bring your confirmation email either printed out, or on a mobile device.

How can I get my entrance tickets?

Yes.

Can I reprint the tickets if I have lost them?

Yes, as the booking reference and details are unique to you.

Can I add more tickets to my reservation?

Yes you can add more tickets by clicking the “manage my booking” link at the foot of the confirmation email or contact us by email: customerservices@globobalear.com

Can I change the date of my tickets?

If you purchase the Booking Protection option we can change your booking dates free of charge, however you may be subject to any price difference if the date you wish to move to is more than the date you chose originally.

Are there any discounts for groups, residents or early buyers?

We warmly welcome groups to our shows; however, please note that there are no discounts available for group bookings on tickets.

There is a resident discount available to those living on the island, you can sign up here to receive your promo code: link

Occasionally we run promotions on tickets for booking them far enough in advance, you can receive information on these by subscribing to our newsletter: - SUBSCRIBE link.

Halloween shows or special events are exempt from all promotional codes.

Where can I buy the tickets?

You can purchase tickets here: BOOK NOW LINK

What payment methods are accepted when acquiring a ticket?

We accept: Visa/Mastercard, PayPal, PayPal, ApplePay and GooglePay.

If I have already acquired my tickets, where can I get my entrance tickets?

Once you have booked, you will receive a confirmation email immediately to the email address used in the booking. Simply bring this with you on the night and show it to our box office staff for your entrance tickets and wristbands.

Can I show my digital ticket on my pone to access the show?

Yes.

Can I upgrade my tickets before the show?

If we have availability you can upgrade your tickets before the show or on the evening.

If I’m not able to attend, are tickets refundable?

Tickets are non-refundable at the time of purchase.

Can I add food or drinks once I’ve already acquired my tickets?

Yes, you can add extras such as drinks by clicking the “manage my booking” link in the confirmation email.

EVENTS AND GROUPS

Which is the mínimum number of people in a reservation to be considered a group?

We advise groups of 8 or more to choose your seats (fee per person applies) otherwise we cannot guarantee you will be seated together.

How can I proceed if I have to reduce the number of tickets of my group booking?

In this instance please contact us by email: customerservices@globobalear.com

What kind of birthday packages are available? How can I book them?

Birthday packages can be booked at step 3 of the booking journey. There are bronze, silver and gold options for children and adults.

Can I book the whole theatre for a show?

Please send your request to customerservices@globobalear.com

How can I make a group booking?

Group bookings can be made online here: BOOK NOW LINK

How can I proceed if I want to add another ticket to my group booking?

You can add more tickets on to your existing booking via the “Manage my Booking” link at the foot of the confirmation email.

Can I ask for a birthday package if I have already made a reservation?

You can add birthday packages on to your existing booking via the “Manage my Booking” link at the foot of the confirmation email.

Can I book a space for private events and celebrations?

Please send your request to customerservices@globobalear.com

FOOD AND BEVERAGES

Can I buy food and beverages during a show?

There are fully licensed bars inside the theatre selling alcoholic drinks; including a wide range of cocktails, spirits, ciders and premium beers, bottles of wine and champagne, as well as a dedicated bottle service for premium spirits, with a price list and menu on every table. There are snacks available to purchase before and during the show.

What are the gastronomic options included in the ticket price?

Tickets include a meal of roast chicken and chips for adults and chicken nuggets and chips for children followed by an ice cream. A vegetarian/vegan burger option is available but must be booked beforehand. The meal will be served on arrival before the show.

If I’m on a gluten-free diet, do I have food options?

Gluten free meals are available on request.

Can I take my own food and/or drinks?

It is forbidden to bring food and drinks from outside, unless for a special dietary requirement which has been agreed with reservations department prior to attending.

Can I buy food and beverages if I have already got my ticket?

You can add drinks to your booking using the “Manage My Booking” link in the confirmation email.

Do the tickets include drinks?

A selection of free soft drinks and water are available with all ticket types from refillable stations located at both bars inside the theatre.

Which seating plans include table services?

All tickets include table service or if preferred bars are open to order from.

DEPOSITS

Can I make a booking but only pay a deposit?

You can pay a €10 per person deposit for advance bookings. The final balance is due 30 days before the selected show date, and you will receive a reminder email 10 days before the payment is due. Please note; promo codes are not applicable on deposit bookings and you are not able to select seats until the booking has been paid in full.

If you do not pay the final balance your booking will be cancelled and you will forfeit the deposit amount paid.